Do you use your own device (byod) together with a dedicated VDI and could the quality of your Skype sessions be improved? Network latency between your own device and your VDI might be the cause. Citrix has released software to optimize the connection for your Skype sessions.
The software contains two packages: one to be installed on your personal Windows 7 VDI and is available via the RaboShop. The second is to be downloaded by yourself and needs to be installed on your own device.
The HDX RealTime Connector is available via the RaboShop, but only for users of a dedicated Windows 7 VDI! Within the RaboShop (which is in Dutch) you search for ‘DTB1140’ (Software Aanvraag). Next use the link for ‘Bestelformulier’ (order form) and from there select the following.
- ‘Voor 1 of meerdere personen 1 werkplek software’ (one or more persons 1 VDI software)
- “Platformnaam”: W7 or W7X64
- Search in the form under the head Software for: HDX* <– include*
You need to install the client software (HDX RealTime Media Engine) on your own device (Windows\Mac\Linux) and not on the VDI!. This is to be downloaded via the next link: https://www.citrix.com/downloads/citrix-receiver/additional-client-software/hdx-realtime-media-engine-latest.html. For Windows users two packages are available either the HDX RealTime Media Engine itself or combined with the Citrix Receiver just in case you needed that. For installing the software just follow the default values.
Attention: The HDX RealTime Connector should only be ordered for your primary VDI from where your Skype sessions are started. The first VDI equipped with the HDX RealTime Connector you connect to will have advantage of an optimized connection. The client software is to be installed on your own device at your own risk, there will be no support from the helpdesk.
In the following situations the connection is and is not optimized.
When having a non-optimized connection it could be that the HDX RealTime Media Engine is not correctly installed on your own device. It could also be that case that you are connected to two different VDI bot equipped with the HDX RealTime Connector and only the first connection will be optimized.
If you keep receiving messages about an un-optimized connection check your Windows firewall to see if the Citrix Media Engine Services is allowed over TCP and UDP. You could add them manually or try reinstalling the client application.